Frequently Asked Questions (FAQs)
Welcome to the FB Naturals FAQ page! We’ve compiled answers to some of the most common questions about our products, orders, shipping, and more. If you still have a question, feel free to contact us anytime!
🛍️ Product Questions
Q1. Are your products 100% natural?
✅ Yes! All our products are made from pure, authentic ingredients, sourced ethically with no additives, preservatives, or artificial flavors.
Q2. Where is your saffron sourced from?
🌸 Our Kesar-e-Khaas saffron is handpicked directly from Kashmir and lab-tested for purity and authenticity.
Q3. Do your products have FSSAI approval?
✅ Yes. All food products are FSSAI certified and meet food safety standards.
Q4. What is Talbina?
🌾 Talbina is a traditional, nutritious porridge made from barley flour, dates, and dry fruits — great for energy, digestion, and immunity.
🚚 Shipping & Delivery
Q5. Do you offer Cash on Delivery (COD)?
✅ Yes, we offer COD across most pin codes in India.
Q6. How long does delivery take?
📦 Orders are usually shipped within 1–2 working days and delivered in 3–7 business days, depending on your location.
Q7. Do you ship outside India?
🌍 Currently, we ship only within India. International shipping will be added soon!
📦 Order & Returns
Q8. Can I track my order?
📦 Yes, once your order is shipped, you’ll receive a tracking link via WhatsApp or email.
Q9. Can I cancel or change my order?
✏️ Yes, if your order hasn’t been shipped yet. Please contact us immediately via WhatsApp at 9505032320.
Q10. Do you accept returns?
We accept returns for damaged, defective, or incorrect items. Please notify us within 48 hours of receiving the product.
🤝 Bulk / Wholesale Orders
Q11. Do you offer discounts for bulk or reseller orders?
📞 Yes! Please contact us directly via WhatsApp or email for bulk pricing and distributor/retail margins.
📩 Still have questions?
Reach out to us anytime at fbenterprisesindia@gmail.com or WhatsApp us at 9505032320